Department/Division

Maintenance / Vehicle Maintenance

Paygrade

C43

FLSA Status

Exempt

Supervision Received From

Fleet Manager

Supervision Exercised Over

Compensation

Annual: $99,070.40-$133,723.20

Summary:

The Senior Fleet Business Analyst at Intercity Transit plays a crucial role in supporting the operational and strategic functions of the Fleet Maintenance Division. This position is responsible for providing analytical and technical support, conducting research and data analyses, and developing metrics and dashboards to enhance service utilization and operational efficiency. The analyst will collaborate closely with the department leadership team to report on performance metrics and identify trends, ensuring compliance with policies and regulations while maintaining a high standard of professionalism and confidentiality. 

This position also has responsibility for: designing, implementing, evaluating, and/or utilizing computerized management reports from the fleet information management system to prepare written recommendations to improve workload balancing, and increase various process efficiencies. This position performs related duties as required.

Distinguishing Characteristics:

The Fleet Business Analyst conducts fleet analyses and special studies to implement quality service and operational improvements. Assignments may be comprehensive and complex and require substantial research and analysis. Assignments are generally in the form of broad outlines of desired results and objectives, outlining the project, and providing general guidance. Wide latitude and considerable flexibility is allowed in developing the design and in conducting the study.  The results will be used to optimize fleet performance, safety, and cost-effectiveness to meet the organization’s fleet needs. This will be completed by collaborating with all levels within the Fleet division including technicians, supervisors, training coordinator, manager and director. The Fleet Business Analyst should be knowledgeable about vehicle maintenance as well as highly proficient in MS Excel.

Essential Duties:

Duty No. Description Frequency
1

Serves as the Fleet Maintenance Subject Matter expert for the department and agency information systems. Including providing analytical, technical, planning and operational support to the fleet maintenance department. Assists in ERP/EAM planning, implementation and system maintenance including training for all levels of fleet personnel.

Daily
2

Demonstrates ability to analyze, research and synthesize large amounts of data with strong attention to detail. Demonstrated experience in data management, data and trend analysis, and program forecasting. Knowledge of metrics, service guarantees, Key Performance Indicators (KPIs) and their use, benchmarking, and quality measurement methodologies. Skill in analyzing large amounts of material and information into coherent categories and logical sequences with accuracy and close attention to detail.

 Daily
3

Assists in the research of new technologies that can be used to enhance  operations, improve customer experience, and help provide a path to a more sustainable  fleet.

 Daily
4

Analyze and interpret complex data relevant to fleet assets to support decision making and improve fleet efficiencies.

Provides support to the fleet leadership team to develop policies, procedures, and process improvements to assist with proper fleet maintenance and performance tracking activities.

As Required
5

Serves as administrator for oil sample analysis and service recommendations.

Serves as the administrator the Fleet Maintenance diagnostic computers and software systems.

Weekly
6

Maintain fleet asset inventory including creating new assets, registrations, plates. Retirement of vehicles including archiving (records retention) within the system or hard copies, proper disposal (salvage, auction, etc.)

 As Required
7

Participates and/or represents Fleet Maintenance Division on various committees to present and discuss trend data, facilitate discussion on action items. May be required to represent agency on external boards or events.

 As Required
8

Performs other duties of a similar nature or level

As Required
9

Must meet regular time and attendance standards.

Always

Knowledge:

Knowledge of:

  • General computer and Microsoft Office
  • Cost/benefit and operational analysis
  • Maintenance or enterprise asset management software
  • Methods, materials, tools and standard practices for fleet maintenance
  • Hazards and safety precautions within a fleet maintenance shop.
  • Collaboration and team building practices;
  • Modern office procedures, methods, and equipment;
  • English language, grammar, and punctuation;
  • Mathematical concepts.

Skills:

Skill in:

  • Customer service and satisfaction
  • Reading, analyzing, and interpreting governmental regulations;
  • Classroom presentation;
  • Public speaking and presenting;
  • Managing projects;
  • Conducting research;
  • Maintaining records;
  • Handling multiple tasks simultaneously;
  • Defining problems, collecting data, establishing facts, and drawing valid conclusions;
  • Facilitating meetings;
  • Communicate clearly and effectively, both orally and in writing including research, preparing reports, and business correspondence.

Licensing Requirements:

Valid WA State

Must submit to criminal background check the results of which must meet hiring criteria for the role.

Physical Requirements:

Positions in this class typically require: fingering, grasping, talking, hearing, seeing, and repetitive motion.

Sedentary Work: Exerting up to 25 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Training and Experience:

  • Any combination of training, education, and experience equivalent to graduation from an accredited college or university with a Bachelor's Degree in Diesel/Automotive Technology, Business Administration, or a related field. Considerable (3 - 5 years) experience in fleet maintenance operations, research, organizational methods analysis, statistical analysis, and/or productivity work measurement studies. Strong personal computer (PC) skills.

Note:

The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.