Getting Certified

You must be certified to ride Dial-A-Lift. New riders must fill out an application. If you need help filling out the application, a friend, relative, or caregiver may help you. We can also assist you. Call 360-705-5896 or email

Eligibility Requirements

You may be eligible for Dial-A-Lift service if you have a disability or disabling health condition that prevents you from independently using our fixed route buses some or all of the time.

Presence of a disability or a disabling health condition by itself does not automatically make you eligible. Your ability to ride our fixed route buses is the basis for eligibility.

Eligibility Categories

We may classify your eligibility as conditional, unconditional, or temporary as defined and mandated by the Americans with Disabilities Act (ADA) regulation.

  • Conditional Eligibility: "Conditions" that describe when you are unable to use fixed-route bus service.
  • Unconditional Eligibility: Your disability or health condition prevents you from using fixed-route bus service for all trips.
  • Temporary Eligibility: Your abilities and/or limitations are expected to change within a period of time.

For more information contact the Rider Certification office at 360-705-5896 or email

When Will I Know if I'm Certified?

We will process your completed application within 21 days. We will send you a letter telling you our decision. If we deny your certification, you may appeal our decision.

Can I get Temporary Certification?

Yes, if you have a condition that temporarily prevents you from riding fixed-route buses, you may apply for Dial-A-Lift certification. The 21-day process time still applies.

If you are visiting our area and are certified by another transit system, you can use Dial-A-Lift.

What Does the Application Ask?

The application asks questions about how your disability prevents travel on our fixed route buses some or all of the time.

Appealing Eligibility Decisions

Contact the Dial-A-Lift Manager in writing to appeal an eligibility determination. Mail appeals to: Intercity Transit, Attention Dial-A-Lift Manager, P.O. Box 659, Olympia, WA 98507. Appeals will be accepted up to 60 days after the applicant's receipt of notification of a determination. Appeals will be heard and a decision made with 30 days of the applicant's request for reconsideration.

If you feel that you have been denied a request for use of our Dial-A-Lift services based on discrimination, please complete our Discrimination Complaint Form