When riders do not cancel at least two hours in advance or are not available to board within five minutes, you will be considered a no-show. We will make a no-show determination when:
- A rider fails to cancel a ride two hours before the scheduled pickup time, or
- The rider is not available to take the scheduled ride within five minutes of the Operator arriving at the scheduled pickup point, within the pickup window
If a Dial-A-Lift client establishes a pattern or practice of no-shows, staff will administer progressive warnings and suspensions for violations as follows:
| Violation | Action |
|---|---|
| Original occurrence of five no-shows and 10 percent of scheduled trips are no-shows in a calendar month: | We will send Dial-A-Lift clients a notice advising them of their no-show record |
| First violation - an additional 10 percent of scheduled trips are no-shows in a calendar month: | 7-day suspension |
| Second violation - an additional 10 percent of scheduled trips are no-shows in a calendar month: | 14-day suspension |
| Third violation - an additional 10 percent of scheduled trips are no-shows in a calendar month: | 21-day suspension |
| Fourth violation - an additional 10 percent of scheduled trips are no-shows in a calendar month: | 28-day suspension |
Clearing a No-Show Record
If your no-show rate is less than 10 percent based on your frequency of travel in a calendar month, your no-show record is cleared.
Appealing No-Shows & Suspensions
Contact the Dial-A-Lift Manager in writing to appeal no shows and or suspensions. Mail appeals to: Intercity Transit, Attention Dial-A-Lift manager, PO Box 569, Olympia, WA 98507. Any pending suspension is placed on hold until the appeal is resolved.