Intercity Transit provides equal access to its transportation services, employment, and contracting opportunities in accordance with federal laws (Title VI of the Civil Rights Act of 1964, Title II of the Americans with Disabilities Act, Equal Employment Opportunities laws) and applicable state and local laws.
Intercity Transit ADA Program
The Americans with Disabilities Act (ADA) prohibits discrimination against people with disabilities in all areas, including employment, transportation, public accommodations, communications, and access to state and local government programs and services. Intercity Transit provides accessible services as required by the ADA and complies with all federal requirements of Title VI, which prohibits discrimination based on race, color, national origin or disability.
Intercity Transit makes reasonable modifications to our policies, practices, and procedures to avoid discrimination to ensure programs and services are accessible to individuals with disabilities. We make every effort to accommodate customers, if it does not fundamentally alter the nature of our service, create a direct threat to the health and safety of others, or cause an undue financial burden. Learn more about the accessibility of Intercity Transit services. Customers can describe what they need to use our service at any time by completing a Comment Card available on our vehicles and sending it to:
Intercity Transit
Attention: ADA Officer
P.O. Box 659
Olympia, WA 98507-0659
By phone: 360-786-8585 (Business Office) or 360-786-1881 (Customer Service)
TTY: 360-943-5211
By fax: 360-357-6184
By email: tellus@intercitytransit.com
If a customer requests a reasonable modification during transit, the driver may consult Intercity Transit’s dispatch before granting or denying a request.
If you feel that you have been denied a request based on discrimination, please complete our online Discrimination Complaint form or by sending a completed printable Discrimination Complaint form to the ADA Officer at the address above, or request a printed version be mailed to you, and send the completed form to the ADA Officer at the address above.
Intercity Transit’s Civil Rights Title VI Program
Title VI of the Civil Rights Act of 1964 prohibits discrimination based on race, color, and national origin in programs and activities receiving federal financial assistance. Intercity Transit is committed to ensuring that no person is excluded from participation in or denied the benefits of its services based on race, color, or national origin, as provided by Title VI of the Civil Rights Act of 1964, which protects people from discrimination based on race, color, and national origin in programs and activities receiving federal financial assistance. Intercity Transit provides equal access to all its transportation services, employment and contracting opportunities, including programs and activities that are not federally funded, pursuant to applicable federal, state, and local laws.
If you believe you have been discriminated against based on your race, color or national origin by Intercity Transit, you can file a Title VI complaint by completing and submitting our online Discrimination Complaint form or sending a completed printable Discrimination Complaint form to the Title VI Officer at the address below, or request a printed version be mailed to you, and send the completed form to the Title VI Officer at the address below.
Intercity Transit
Attention: Title VI Officer
P.O. Box 659
Olympia, WA 98507-0659
By phone: 360-786-8585 (Business Office) or 360-786-1881 (Customer Service)
TTY: 360-943-5211
By Fax: 360-357-6184
By email: TitleVI@intercitytransit.com
- Complaints must be filed within 180 days of the alleged discrimination and should contain as much detail as possible.
- The form must be signed and must include your contact information.
Learn more about what you can expect when you file a Title VI Civil Rights complaint with Intercity Transit.
In addition to the Title VI process at Intercity Transit, Title VI complaints may be filed with the Federal Transit Administration, Office of Civil Rights, Region X, 915 Second Avenue, Suite 3142, Seattle, WA 98174.
Equal Opportunity Employer
Intercity Transit is committed to our employees, our business partners, and the community we serve. Intercity Transit is an equal opportunity employer and strives to provide a diverse workforce. Intercity Transit will not discriminate in employment (or the provision of service) based on race, creed, color, national origin, age, sex, religion, marital status, sexual orientation, veteran status, disability, or other protected class.
For more information or to file a complaint, please contact:
Intercity Transit
Attention: Equal Employment Opportunity Officer
P.O. Box 659
Olympia WA 98507-0659
By phone: 360-705-5814 or 360-786-1881 (Customer Service) TTY: 360-943-5211
By fax: 360-357-6184
By email: humanresources@intercitytransit.com
You may also file a complaint by completing our online Discrimination Complaint form or sending a completed printable Discrimination Complaint form to the Equal Employment Opportunity Officer at the address above, or request a printed version of the Discrimination Complaint Form be mailed to you, and send the completed form to the Equal Employment Opportunity Officer at the address above.
Disadvantaged Business Enterprise (DBE)
Intercity Transit commits to working with minority, women, disadvantaged and small businesses (whether included in the minority, women, or disadvantaged categories or not) to the maximum extent possible. Learn more about Intercity Transit’s DBE goals and read our DBE plan.
If you have any questions or comments, please contact:
Intercity Transit
Attention: Disadvantaged Business Enterprise Liaison Officer
P.O. Box 659
Olympia WA 98507-0659
By phone: 360-786-8585 (Business Office) or 360-786-1881 (Customer Service)
TTY: 360-943-5211
By fax: 360-357-6184
By email: dbeofficer@intercitytransit.com
If you feel your business has been denied a business opportunity with Intercity Transit based on discrimination, please complete our online Discrimination Complaint form, or by sending a completed printable Discrimination Complaint form to the Disadvantaged Business Enterprise Liaison Officer at the address above or request a printed version be mailed to you and send the completed form to the Disadvantaged Business Enterprise Liaison Officer at the address above.