Manages the day-to-day operation of the specialized or Dial-A-Lift (DAL) operations. Plans, organizes, coordinates, monitors and manages specialized transit services and operations for the Operations Department while ensuring full compliance with Americans With Disabilities Act (ADA) and paratransit rules and regulations.
Performs the most complex, professional Dial-A-Lift (DAL) activities. The position reports to the Director of Operations and supervises professional and support staff. Mediates sensitive issues involving DAL clients using application of pertinent local, State and Federal rules, regulations and laws governing paratransit services. As a Manager, is responsible and accountable for the Dial-A-Lift function.
- Supervisory principles and practices;
- Applicable Federal, State, and Local laws, rules, and regulations including ADA;
- Budgeting principles and practices;
- Project management principles;
- Disabilities and related effects;
- Dial-A-Lift principles and practices.
- Monitoring and evaluating subordinate staff;
- Defining problems, collecting data, establishing facts, and drawing valid conclusions;
- Preparing reports;
- Writing reports and business correspondence;
- Managing ADA and paratransit programs;
- Managing paratransit planning programs;
- Managing projects;
- Preparing and giving presentations;
- Handling multiple tasks simultaneously;
- Communication, interpersonal skills as applied to interaction with coworkers, supervisor, and the general public sufficient to exchange or convey information and to receive work direction.
Must submit to criminal background check, the results of which must meet hiring criteria for the role.
Positions in this class typically require: talking, hearing, and seeing.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Training and Experience:
Bachelor’s Degree in Business Administration, Social Work or related field and five years of experience in paratransit or transportation; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.