On May 3, we completed the full implementation of Intercity Transit’s redesigned bus system—an effort years in the making and shaped by extensive community input, long range planning, and phased service improvements. Now that the system is live, we want to share what’s new, what’s next, and how riders can make the most of the redesigned network.
A Redesigned System Built for Connection and Growth
With the May 3 launch, our hope is that riders will experience:
- A modernized transit network that improves travel throughout our service area—the Thurston County Public Transportation Benefit Area (PTBA) and beyond.
- Updated routes and schedules shaped by a decade of community input that have been years in the making.
- More direct, frequent service on many corridors that meet community needs and streamline mobility throughout the region.
New Maps, Schedules, and Planning Tools
Maps and schedules for all routes are available on our website at intercitytransit.com/plan-your-trip/routes. Riders can scroll through schedules online or download and print them from any of the route webpages. Use your favorite trip planning tool to understand connections and explore service options for daily travel.
Continuing Rider Support and Community Engagement
Public education and outreach will continue as riders adapt to the new system.
- Our Customer Service team is available seven days a week from 7 a.m. to 6 p.m., and our Transit Ambassadors are available on buses and at transit centers for anyone who needs assistance. Give them a call at 360-786-1881 or stop by and see them at the Olympia Transit Center.
- Share feedback so the system continues to evolve.
Need Extra Help?
If you need a little extra help getting accustomed to the new system, we have resources to help!
- Our Travel Trainers are available by calling 360-705-5879 or by emailing traveltraining@intercitytransit.com.
- Our Bus Buddy program offers one-on-one assistance for people who want a little extra help. Call the client intake line at 844-851-9380 to get started with a Bus Buddy.
Like our bus service, these tools are available at no cost to you.
We’re Here to Help
Questions or comments about the redesign are always welcome.