Department/DivisionAdministrative Services / Information Systems
Supervision Received FromInformation Systems Manager, Chief Information Officer (CIO)
This position is responsible and directly supports the analysis, architecture, installation, development and maintenance of a variety of communication, information and data base solutions. Other responsibilities include more complex IS support issues; communicating with users and Information Services staff; preparing and providing training and documentation for IS staff and end users; performing, monitoring and maintaining backup and disaster recovery systems and procedures. Supervises and monitors the activities of the Information Systems operations and staff
The Information Systems Supervisor oversees solutions that are of value to the organization and creates plans for solution implementation, present opportunities and solutions to management for consideration. The Information Systems Supervisor must understand and determine the service, hardware and software necessary to meet Agency needs and stays current on the latest technology.
- Effective team building
- System performance and reliability principles;
- Network systems;
- Storage systems;
- Applicable operating systems;
- Applicable hardware devices and drivers;
- Telephony principles and practices;
- Asset management practices;
- Current technology developments and trends.
- Providing excellent customer service;
- Effectively directing the work and activities of assigned staff
- Leadership skills, organizational skills & teamwork
- Communication and interpersonal skills as applied to interaction with assigned staff, supervisor, coworkers, and the general public to meet the needs of the agency.
- Assessing workload, prioritizing tasks and managing work flow.
- Administering systems and networks;
- Analytical skills related to complex network and systems integrations;
- Defining problems, collecting data, establishing facts, drawing conclusions, and making appropriate recommendations;
- Attention to detail;
- Installing and maintaining a variety of hardware, software, and peripheral equipment;
- Operating computers and related software applications;
- Troubleshooting and resolving hardware, software, network, and peripheral problems;
The ability to respond in a timely manner to issues arising throughout the Intercity Transit service area on a 24-7 basis. Effective May 18, 2009: Must pass a Washington State Patrol and/or other agency type background check.
Positions in this class typically require: stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions. Incumbents may be subjected to moving mechanical parts, workspace restrictions, and travel. Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Training and Experience:
Associates Degree and four years of progressively responsible network and systems administration expertise experience; and two years leading teams of two or more; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above
The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.