Administrative Services / Human Resources



FLSA Status


Supervision Received From

Human Resources Director

Supervision Exercised Over


Hourly: $32.12-$43.35


Under general supervision, performs administrative, technical, and clerical coordination and support of human resources functions for employees that may include: facilitating recruitment and new-hire processes; conducting new-hire orientations; tracking and reporting on required employee licenses and certifications; policy compliance and posted signage; supporting classification and compensation reviews or changes; and coordinating and processing employee benefits services for the Agency in the areas of health, dental, disability, life insurance, pension, and deferred compensation programs.

Distinguishing Characteristics:

Serves as coordinator of benefits enrollment, information, and changes; liaison with finance division and benefits providers; performs specialized and specific activities requiring knowledge of recruitment and selection protocol, classification and compensation programs, benefits plans, workers’ compensation reporting and processing procedures, employment change procedures and payroll deduction balancing methods. Work is performed independently and within general parameters. The assignment of specific essential functions to Specialists will vary according to areas of individual expertise and Agency needs.

Essential Duties:

Duty No. Description Frequency

Coordinates employee benefits enrollment and termination, ensuring compliance with labor agreements and policies. Provides assistance to employees for health, dental, life, and disability insurance plans, as well as retirement benefits and plan choices. Coordinates information transfer to payroll. Develops and maintains employee benefits records. Coordinates notices to insurance providers for inactive and terminated employees and performs necessary payroll system deductions/actions. Coordinates annual Open Enrollment events.

Monthly 20%

Coordinates, tracks and supports agency’s tuition reimbursement program, Employee Recognition Program, Employee Assistance program, and other employee benefits programs. Responds to employee benefits questions, issues or problems. Assists employees with change requests. Assists employees and beneficiaries in the processing of claims.

Daily 20%

Coordinates payroll deduction workflow with Finance division. Tracks,verifies and processes wage and classification changes. Processes and tracks leave useage, donations and trade-ins. Processes garnishments, income withholding orders, and tax levies. Follows up to resolve billing discrepancies.


Develops databases and tracking systems and performs data entry to facilitate department operations and programs. Verifies, researches and reconciles employee and employer information and data. Tracks data in various programs to ensure regulatory compliance, including safety, drug and alcohol testing, employee required certifications and licenses, and workers’ compensation. Compiles and records statisistical and narrative information for preparation of reports and records.

Daily 15%

Prepares recruitment and selection materials; screens applications, corresponds with applicants; schedules interviews. Administers applicant testing. Conducts background and reference checks and employee orientations.

Daily 20%

Performs data-entry of daily and biweekly payroll information; processes time sheets and leave request slips; maintains leave and holiday records; prepares and audits weekly overtime calculation report; maintains payroll related files.

Weekly 20%

Assists in claims administration and tracking of all Agency accidents, incidents, employee injuries, and passenger events. Researches incidents, enters data into computer and prepares reports. Researches, reviews, processes and subrogates accident claims; monitors payment of claims. Works with insurance carrier on coordination of claims

Daily 10%

Performs general administrative support for Human Resources; distributes mail, makes copies, performs data entry, prepares general and detailed correspondence, letters and confidential documents, reports and forms; responds to department, employee, and public inquiries.

Daily 10%

Prepares and maintains division procedures, policies and rules; recommends new and improved procedures and assists in the implementation of changes. Establishes and maintains required personnel records and forms; and complies with legal records retention schedules.

Monthly 5%

Supports Agency Safety Program; attends safety meetings, records and prepares minutes, reports and agendas; distributes to agency staff. Assists in periodically updating Safety Boards with informational materials.

Monthly 5%

Serves as Chair of agency Wellness Committee. Schedules and leads monthly Wellness meetings. Maintains annual work plan and oversees monthly events. Represents the Agency at internal and external events. Provides program awareness to new employees.

Monthly 5%

Performs other duties of a similar nature or level.

As Required

Must meet regular time and attendance standards



  • Human resources principles, practices and procedures;
  • Federal, state, and local laws pertaining to assigned duties;
  • Intermediate level MS Excel and MS Access;
  • Basic principles of claims management;
  • Customer service principles;
  • Modern office procedures, methods, and equipment;
  • Filing and recordkeeping principles;
  • Mathematical concepts;
  • English language, grammar, and punctuation.


  • Using computers and working with related software applications;
  • Working with mathematical concepts;
  • Providing exemplary customer service;
  • Handling sensitive employee issues;
  • Reconciling accounts; processing payroll deductions;
  • Filing;
  • Planning and organizing work independently;
  • Performing multiple tasks simultaneously;
  • Using modern office equipment;
  • Reading and accurately interpreting documents;
  • Designing and maintaining databases;
  • Performing basic research, analyzing data and information, and developing, evaluating, and presenting recommendations;
  • Maintaining records;
  • Preparing reports and business correspondence;
  • Communicating effectively verbally and in writing;
  • Communication, collaboration, and strong interpersonal skills to build effective relationships with a wide array of individuals having similar and different skill and ability

Licensing Requirements:

  • None required.
  • Must submit to criminal background check, the results of which must meet hiring criteria for the role.

Physical Requirements:

Positions in this class typically require: reaching, fingering, grasping, talking, hearing, seeing and repetitive motions.

Sedentary Work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Training and Experience:

  • Associates Degree;
  • Three years of increasingly responsible human resources and employee benefits support experience;
  • Or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above


The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.