Department/Division

Operations / Village Vans

Paygrade

B23

FLSA Status

Non-Exempt

Supervision Received From

Supervision Exercised Over

Village Vans Assistant

Compensation

Hourly: $36.15-$48.80

Summary:

In the absence of the Village Vans Supervisor, organizes and implements Village Vans program activities in support of low-income families; supervises the daily operation of a work-support van program to serve low-income residents in the Lacey-Olympia-Tumwater area. Provides staff and volunteer training and assistance in a variety of administrative and operational duties in support of the Village Vans program. Determines customer eligibility, schedules rides, and dispatches vehicles and assists in guiding volunteer drivers. Serves as contact with volunteers, customers, and community partners in support of the Village Vans program.

Distinguishing Characteristics:

As a Coordinator, performs routine and administrative activities of a supportive nature for the Village Vans program requiring general office knowledge, tasks related to job search activities, mock interviews and resume building. Scheduling and dispatching drivers, mentoring and training volunteers and staff, suggesting community resources to customers and volunteers as needed. Position requires ability to lead in all aspects of the program during absence of Village Vans Supervisor. Have the ability to conduct outreach independently or as part of a team, which includes presenting to community partners.

Essential Duties:

Duty No. Description Frequency
1

Provides information about the program and qualifying passengers. Handles disciplinary issues with the passengers.

 Daily 5%
2

Independently schedules all rides and assigns drivers based on availability. Develops weekly schedules for drivers, assists drivers with routes, stops and individual customer information; dispatches changes in manifest/ride data; assists with incident reporting and procedural questions, and coordinates with Maintenance on repairs.

 Daily 25%
3

Collects data, generates reports, and creates and maintains forms that support the Village Vans program. Prepares various statistical data required for grant and internal weekly reporting.

 Weekly 5%
4

Assists the Village Vans department by conducting policy and procedures as well as defensive driver training. Perform road tests and evaluations. Train volunteers and staff on how to use tablets, routing software, and all other software used in support of the program. Performs volunteer and staff performance assessments and handles some disciplinary issues as needed.

 Daily 20%
5

Provides program administration in the absence of the Village Vans Supervisor. Answers email and phone inquiries, enters data into database(s),

 Daily 15%
6

Conducts community outreach events, campaigns and presentations. Maintains relationships with community partners. Keep track of trends so, we can adjust apply resources where they are needed. Brainstorming new ways to outreach and seek out new partners.

 Monthly 5%
7

Performs various clerical duties, utilizing standard office equipment, to include: screening incoming calls; taking and transmitting messages; distributing mail; photocopying; performing data entry; preparing mailings; typing; and word processing.

 Daily 5%
8

Provides daily social work services to our interns. Connects participants with relevant external and/or internal resources (i.e. resume writing, mock interviews, housing assistance, and more).

 Daily 5%
9

Responds to department, outside agencies, employee and public inquiries;
provides information within scope of knowledge.

 Daily 5%
10

Processes routine expenses for the Village Vans department, preparing purchase orders, and handling invoices for department needs.

 As Needed
11

Performs special projects as needed.

 As Needed
12

Serves as back-up driver for Village Vans 7-15 passenger size vehicles.

 Daily 5%
13

Performs other duties of a similar nature or level.

 5%
14

Operates as a Car Seat Technician. National Child Passenger Safety Certification can be acquired after hiring. Car Seat Technician manages car seats in Village Vans fleet, conducts car seat fit checks with customers, and monitors car seats for recalls, proper use, and installation.

 Daily 5%
15

Must meet regular time and attendance standards.

 Always

Knowledge:

  • Modern office procedures and equipment;
  • Customer service principles;
  • Recordkeeping principles;
  • Basic mathematical concepts;
  • Teaching/training techniques.
  • Filing procedures and practices;
  • Dispatching practices;
  • Scheduling practices;
  • Office organizational practices;
  • Knowledge of Transit services, routes, departments

Skills:

Skill in:

  • Maintaining confidentiality of passengers, volunteers, and staff while communicating information;
  • Working knowledge of Microsoft products and excel;
  • Creating and maintaining databases;
  • Reading, interpreting, and editing manuals, emails and documents;
  • Handling difficult customers;
  • Using proper English, grammar, punctuation, and spelling;
  • Compiling and distributing data and information;
  • Prioritizing work and performing multiple tasks to meet deadlines.
  • Maintaining records;
  • Providing social service level of assistance to interns and passengers.
  • Processing a variety of forms and paperwork;
  • Communication, interpersonal skills as applied to interaction with coworkers, supervisor, and the general public sufficient to exchange or convey information and to receive work direction;
  • Community outreach and presentations;
  • Attention to detail to verify quality and completion of tasks done by interns;
  • Ability to communicate effectively to teach office tasks and defensive driving;
  • Monitoring and evaluating subordinate staff; including volunteers and Village Vans Assistant Staff Interns.

Licensing Requirements:

  • Valid Washington State Driver’s License; maintain acceptable driving record during employment.
  • Must submit to criminal background check the results of which must meet hiring criteria for the role.

Physical Requirements:

Positions in this class typically require: fingering, grasping, talking, hearing, seeing and repetitive motions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Training and Experience:

  • High School Diploma, or G.E.D.
  • Three years of customer service or general office experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Note:

The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.