Snow is in the forecast for our area beginning late Tuesday, Feb. 21 and into March. Please remember to check service information before you leave home. Updated service information will be posted on:

Bus Riders

As a reminder, catch your bus at a stop on a flat portion of the street, a Transit Center, or a transfer point to avoid hills.

  • If there's no traffic going by your bus stop, walk to a stop on a busier street.
  • Know your snow route. If your bus is on standard snow detour, your regular stop may be closed. Our snow routes are available at intercitytransit.com/bus/routes/snow-detours.
  • If your bus stop is on a hill, walk to a stop at the bottom to catch your bus.
  • Stand away from the curb until the bus comes to a complete stop.

  • Please use caution when navigating slick surfaces near bus stops and facilities.

Expect delays, changes in accessibility and crowded buses.

When surface streets are snowy or icy, traffic moves slowly and can add to schedule delays. Our goal is to get our passengers to their destinations safely, which will take longer in bad weather. Please be patient.

Dial-A-Lift Customers

Dial-A-Lift operates in winter weather when and where it is safe to do so. If you have a scheduled Dial-A-Lift ride during winter weather conditions, please keep the following in mind:

  1. Many businesses close during snowy and icy weather. Please contact your destination to verify they are open.
  2. If you need to cancel your ride, please call our 24-hour cancellation voicemail at 360-705-5827, or our automated cancellation line at 360-705-5806.
  3. If you are concerned about the status of your ride, please call 360-754-9393.
  4. Dial-A-Lift will make every effort to provide service to certified riders let us know that their trips are essential, such as critical medical appointments, or to pick up prescriptions or groceries. Please call 360-754-9393 if your trip is essential.
  5. Like our buses, our Dial-A-Lift vehicles will be affected by slower moving traffic and accidents. Please be patient with our drivers.
  6. Routes on county roads may be delayed or cancelled. Call Dial-A-Lift at 360-754-9393 for information.

We continue operating Dial-A-Lift except where unsafe to do so. Please be patient with Dial-A-Lift service during inclement weather conditions. Drivers may run behind schedule. Contact your destination to make sure they are open and dress appropriately for the elements.

When we must suspend service, Dial-A-Lift may still be available for emergency services such as trips to critical medical appointments or to pick up prescriptions or groceries. Dial-A-Lift staff will make every effort to provide service to certified riders who notify us that their trips are essential. Dial-A-Lift staff will make the final decision about whether or not we can provide a trip safely.

Village Vans

Village Vans may have reduced service hours during winter weather conditions. We will try to contact riders of any changes. If we are unable to reach you, please call 360-705-5840 to find out about service hours, or if your scheduled trip has been cancelled.

Community Vans

Community Van service may be cancelled in snowy or icy weather. Please call 360-786-8800 before you come to our offices to see if our Community Vans are being offered. We may need to reschedule your trip.

Vanpools

  1. Have a winter weather plan for your group.
  2. Make sure you have updated contact information for your group members.
  3. If your driver isn’t comfortable driving the van due to road conditions, we recommend using other commute options. 

Links to Other Agencies

For questions or assistance please call Customer Service at 360-786-1881.